Terms & Conditions

Terms & Conditions


These terms and conditions constitutes the Agreement concerning the provision of private hire services (“Service”) between you and Claremont Cars Limited.  Completion of a booking whether verbal or written (including e-mail) and use of the Service indicates your unconditional acceptance of the terms and conditions set out in this Agreement.  Please note; calls are recorded and may be used to check the details of any telephone bookings.


1.    Definitions


“Claremont Cars” means Claremont Cars Limited (Company Number 6458315) of Crofton House, Station Approach, Claygate, Surrey, KT10 0PB. Email:  claremontcars@yahoo.co.uk


“You” and “your” means any individual, company or other business that places the booking with us.


2.    Booking


2.1    You must allow sufficient time when booking your taxi to allow for travelling time to the pickup address in the case of out of area pickups and for airport bookings, the check-in times required by your airline and for any delays caused by traffic conditions.  Claremont Cars shall not be responsible for any delay caused by your failure to allow enough time to reach your destination or if the passengers are not ready for collection at the booked time.


2.2    You must order a suitable car size for the number of passengers and luggage.  Claremont Cars cannot guarantee to carry excessive amounts of luggage. Please note that a child, no matter what age, counts as one passenger.


2.3  Please be aware that we are not always able to dispatch a vehicle immediately, especially at the busiest times, which as a general rule are between 04:00 and 09:00 weekday mornings, 16:00 to 20:00 weekday evenings and Saturday nights. The customer accepts that Claremont Cars cannot guarantee the immediate availability of vehicles.


2.4    Bookings are accepted by e-mail but emails are only read during normal office hours.  If your booking is required within the next 24 hours, it is preferable to telephone rather than e-mail.  PLEASE NOTE: UNLESS YOU RECEIVE A CONFIRMATION E-MAIL, PLEASE ASSUME THAT YOUR BOOKING HAS NOT BEEN MADE.


2.5    If you need to transport a folding wheelchair please specify this at the time of booking.


3.    Prices & Payment


3.1    If requested, Claremont Cars will give you a quotation based on the information supplied by you.  Unless otherwise stated all prices are based on cash payment to the driver at the end of each journey or, in the case of account prices,  exclusive of VAT which, if applicable, will be charged in addition.  Claremont Cars may amend the quotation if there is any material change to the original itinerary, the number of passengers, or the type or size of vehicle required.


3.2    Payment can be made by credit card, debit card (both subject to a 5% surcharge), Payment by cheque is no longer accepted.


3.3    Fares do not include out of pocket expenses such as car park charges, congestion charge and tolls.  These will be added to the overall cost.  If it is necessary for the driver to park to facilitate collection of the passenger, this cost will be passed on to the passenger.  This is especially relevant for London and airport collections.


4. Waiting Time


4.1    We allow approximately 10 minutes free waiting time for loading/unloading passengers for all bookings (other than airport picks ups).  Waiting time over and above this will be charged in accordance with the waiting time rates applicable at the time of booking.


4.2    In the case of airport collections only, the price will include a [45] minute waiting period after the advertised landing time (given on the BAA website at the time required dispatch time).  Claremont Cars will charge for waiting at its standard rates after the initial 45 minute period has expired.  Car parking charges are payable in addition to the standard fare. Claremont Cars will endeavour to check for flight delays before the driver leaves for the airport but accept no responsibility for changes made to landing times once the vehicle has been dispatched, nor in the event of the BAA website providing incorrect details or failing to update their website.




5.    The Service


5.1    You shall be responsible for the behaviour of all the passengers in the car during the journey. You will be charged £80 to cover cleaning costs in the unlikely event of the vehicle being soiled by any passenger.


5.2    Return bookings should not be given to the driver at the time of the take out but should instead be booked through to the office to avoid any misunderstandings/errors.


5.3    Eating, drinking and/or smoking in the cars are not permitted.


5.4    All children travelling during the journey should be restrained in a manner appropriate to their age, weight and height. Suitable child seats should wherever possible be supplied and fitted by the child’s parents. Such seats may be retained by the driver for use on the return journey.  


5.5   Claremont Cars will not carry more passengers than its insurance or licensing allows.


6.    Cancellations


If you need to cancel your booking, please contact Claremont Cars as soon as possible.  If you cancel a booking after the vehicle has been dispatched then a charge may be incurred; the charge will be based on the distance/time that the allocated driver has travelled/spent prior to the point of cancellation.  If the driver is already at the pick up point then the full fare is payable. As a general rule journeys from airports are dispatched up to 60 minutes before flight arrival, journeys within the surrounding areas are normally dispatched up to 20 before their due time and London area up to 3 hours before the collection time.  Cancellations by e-mail must be at least 24 hours prior to the booked time as it is not always possible to check the emails 24 hours a day.


7.    Liability


7.1    Claremont Cars shall use all reasonable endeavours to get you to your destination on time, but shall not be liable for any loss due to delays caused by road or traffic conditions beyond its control on the journey.  Under no circumstances shall Claremont Cars be liable (in contract, tort or otherwise) for any loss of profits, business or for any indirect or consequential loss whatever.  


7.2    All luggage is carried entirely at your risk.


7.3    Claremont Cars shall be entitled to cancel all services and provide refunds in the event of a declared national emergency, riot, war, fuel shortage, extreme weather or terrorist attack, or other circumstances beyond its control. If the car breaks down during your journey Claremont Cars will endeavour to arrange an alternative car to complete the journey as soon as practicable.


7.4    You shall indemnify Claremont Cars against all losses, costs, damages and expenses arising from any act or omission of any passenger in your party.


7.5    Neither party excludes or limits its liability for death or personal injury caused by negligence, or for wilful default or fraudulent misrepresentation or otherwise in any manner unenforceable by any applicable law.


8.    Termination


Claremont Cars will refuse or terminate any booking with immediate effect if it places any driver or vehicle at risk of damage, violence or abuse by you or by any passenger in your party and will ask all passengers to vacate the vehicle as soon as it is safe to do so.  No refunds will be given if the journey is terminated part way through the hire.


9.    Miscellaneous


9.1    Claremont Cars may subcontract its obligations under this Agreement.  You shall not assign, transfer or delegate any of your rights or obligations under this Agreement.


9.2    Claremont Cars may change these terms and conditions at any time by posting changes online.  Please review these terms and conditions regularly to ensure that you are aware of any changes. All existing bookings will be at the rate quoted or applicable rate in effect at the time of booking.


9.3    Claremont Cars shall store, process and use all information regarding your personal details in accordance with the requirements of the Data Protection Act 1998.


9.4    This Agreement represents the entire agreement between you and Claremont Cars in relation to its subject matter.  If there is any discrepancy between the terms of this Agreement and the quotation, the terms of this Agreement shall prevail.


9.5    Nothing in this Agreement is intended to confer any benefit on any third party, whether pursuant to the Contracts (Rights of Third Parties) Act 1999 or otherwise, and no third party shall have the right to enforce any rights under this Agreement except where otherwise agreed in writing.


9.6     Luggage. All luggage must be carried in the boot/trunk of the vehicle.  It is not permitted to carry luggage in the passenger compartment.


10. Incorrect Bookings


10.1  In the event of a booking resulting in a no pick up, i.e. flights booked for wrong day, incorrect  details given, we will refer to any written confirmation or voice recordings taken at the time of the booking.  Where it is shown that incorrect details have been provided by you and a driver is dispatched to the pick up point, the full fare together with any subsequent charges such as waiting time, car park, congestion charge etc. is payable by you. A full breakdown of the charges will be provided.  All fares are payable directly to the driver concerned.  


However, if payment is not received, Claremont Cars Limited reserves the right to produce an invoice on behalf of the driver upon which VAT is applicable at the current rate.




11.1  This Agreement shall be construed in accordance with English law and you and Claremont Cars each agree to submit to the exclusive jurisdiction of the English Courts in respect of any dispute or claim arising out of or in connection with this Agreement.  Our calls are recorded and these may be used in conjunction with the settlement of any disputes that may arise.  


12.   Conveying of children


UK law states that taxis are exempt from legislation relating to children travelling in a baby/child seat or booster.  For Health and Safety reasons Claremont Cars are unable to provide any form of infant child seat. However, if you are booking a return journey and have your own child seat, the driver who carries out your booking will store your child seat for the return journey, please note that the installation of the child seat must be carried out by you.


13.Account Facilities


All accounts are subject to VAT at the current rate. All jobs are invoiced at the end of each month and our terms are strictly 30 days from the date of invoice.  


Where a dispute arises, only the value of the booking which is in dispute should be withheld until such dispute has been resolved.  The customer agrees to pay the balance of the invoice for the relevant month and only deduct the amount for the booking in question.


Claremont Cars reserves the right to withdraw credit facilities if the account becomes overdue or the monthly credit limit is exceeded.


In the case of non-payment, Claremont Cars reserves the right to employ professional collecting agents to recover outstanding debts, costs of which will be charged to the debtor.


Contact Us Now

Please do not use this form for bookings or alterations within 24 hours.